Privacy Policy
Oak Street Property Management LLC · oakstpm.com
Last Updated: October 28, 2026
Oak Street Property Management LLC ("Oak Street," "we," "our," or "us") is committed to protecting the privacy of our website visitors, property owners, tenants, prospective tenants, and service users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at oakstpm.com and engage with our property management services.
By using our website or engaging our services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access the website or use our services.
1. Information We Collect
1.1 Information You Provide to Us
We collect personal information that you voluntarily provide when you interact with our website or services. This may include:
- Full name, email address, phone number, and mailing or property address
- Whether you are an investor or landlord, current resident, prospective tenant, or vendor
- Rental application details (employment history, income, references, identification)
- Property owner information (property addresses, bank account details for direct deposits, tax identification numbers)
- Maintenance request details and property condition reports
- Payment information (credit card numbers, bank account numbers for rent payments or owner disbursements)
- Communications you send to us via email, phone, contact forms, or text message
- Information submitted through lease agreements, addenda, and other property management documents
1.2 Call Recording
We may record phone calls between you and our team for quality, training, and accurate record-keeping. Florida law requires the consent of every party before a call is recorded. We will only record a call after telling you at the start of the call that it may be recorded, or after you have otherwise agreed to be recorded. If you do not want a call recorded, tell our team and we will stop the recording or continue without one. If a call is recorded, we store it securely and use it only for the purposes above. To request a copy of a recording of a call you took part in, contact us at (305) 491-3537 or [email protected].
1.3 Information Collected Automatically
When you visit oakstpm.com, certain information is collected automatically through cookies, server logs, and similar technologies, including:
- IP address, browser type, operating system, and device identifiers
- Pages visited, time of visits, and referring website addresses
- Location data (approximate, based on IP address)
1.4 Information from Third Parties
We may receive information about you from third-party sources in connection with our property management services, including:
- Credit reporting agencies and tenant screening providers (credit reports, criminal background checks, eviction history)
- Property listing platforms and referral partners
- Payment processors and financial institutions
- Public records and government databases relevant to property management
2. How We Use Your Information
We use the information we collect for the following purposes:
- Property management operations: processing rental applications, managing leases, coordinating maintenance, collecting rent, and disbursing owner payments
- Communications: responding to inquiries, sending service-related notifications, appointment confirmations, and account updates
- Marketing: sending property listings and information about our services (with your consent, where required)
- Website improvement: reviewing site performance and improving content and user experience
- Legal compliance: meeting our obligations under Florida real estate and landlord-tenant law, fair housing regulations, and other applicable federal and state laws
- Security and fraud prevention: protecting our systems, detecting unauthorized access, and preventing fraudulent activity
3. How We Share Your Information
We do not sell your personal information. We may share your information with the following categories of third parties, solely for the purposes described in this policy:
- Service providers: our property management software provider (AppFolio), tenant screening companies, maintenance vendors, payment processors, email platforms, website hosting, cloud storage providers, and IT support, all bound by contractual data protection obligations
- Property owners: if you are a tenant or prospective tenant, relevant information may be shared with the property owner as part of our management duties
- Legal and regulatory authorities: when required by law, subpoena, court order, or government investigation, or to protect our legal rights
- Professional advisors: attorneys, accountants, and insurance providers in connection with our business operations
- Business transfers: in the event of a merger, acquisition, sale, or reorganization of our company, your information may be transferred as part of that transaction
We require all third parties to respect the security of your personal information and to treat it in accordance with applicable law.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies that are needed for the site to work. These include:
- Essential cookies: required for the website to function properly and stay secure
- Form and security cookies: used by our contact form and its bot protection service (such as Google reCAPTCHA or Cloudflare Turnstile) to block spam
- Third-party content: web fonts from Google and listing photos from AppFolio, which your browser loads directly from those providers
If we add analytics or advertising tools in the future, we will update this policy. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality, including the contact form.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:
- SSL/TLS encryption for data transmitted through our website
- Secure handling of financial information through PCI-compliant payment processors. We do not store credit card numbers on our servers.
- Role-based access controls limiting employee access to personal information on a need-to-know basis
No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We keep personal information for as long as needed to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:
- Tenant and owner records: kept for the length of our management relationship plus at least five (5) years, consistent with Florida real estate broker record-keeping requirements
- Rental application data for applicants not approved: kept for three (3) years
When personal information is no longer needed, we securely delete or anonymize it.
7. Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: request a copy of the personal information we hold about you
- Correction: request correction of inaccurate or incomplete information
- Deletion: request deletion of your personal information, subject to legal retention requirements
- Opt-out of marketing: unsubscribe from promotional emails by clicking the "unsubscribe" link in any marketing email
- Cookie preferences: manage cookies through your browser settings
To exercise any of these rights, please contact us using the information in Section 11 of this policy. We will respond within a reasonable time, and no later than required by applicable law.
8. Third-Party Links
Our website contains links to third-party websites, including rental applications and the owner and tenant portals hosted by AppFolio. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of each website you visit.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Your continued use of our website or services after any changes means you accept the revised policy.
11. Contact Information
If you have questions about this Privacy Policy, wish to exercise your privacy rights, please contact us:
Oak Street Property Management LLC
40 SW 13th Street, Suite #104, Miami, FL 33130
Phone: (305) 491-3537
Email: [email protected]
Website: oakstpm.com
12. Related Policies
This Privacy Policy should be read together with our Terms of Use.
By using the oakstpm.com website or engaging our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.